Order Timeline
       Our company handcrafts all products within 3-5 business day.  Oftentimes, orders
            process sooner.
 
   Handmade Disclaimer
        The product(s) you receive may vary slightly from product picture to nature of your
           product(s) being 100% handcrafted.   
 
   Care for your new products(s) by:
         -keeping out of the reach of small children
         -keeping it safe from standing water (dry place after usage)
         -use clean utensil to prevent bacteria from entering product
 
   Your product(s)s can encounter damage if:
         scrub/body butter/lip balm:  water contact in container
                                                      left outdoors
                                                     left in window (sunlight exposure)
 
    Custom Orders
          We always enjoy creating new and exciting products from scratch.  Please contact us
                for a quote.  Custom orders may have a lengthier processing time.  Ask for details.
 
     Shipping
            Our company ships through USPS with tracking and insurance.  MaKen SKrubs™ is
                 not responsible for duty or brokerage fees for international shipping.
 
     Cost Calculations
            Our company does its best to apply a fair shipping rate.
 
     Returns
             Our return policy lasts 15 days.  If 15 days have passed since your purchase receipt,
                  unfortunately we cannot offer you a refund or exchange.  

             Personalized items are exempt from being returned unless product arrives defective.                

     Refunds (if applicable)
              Once your return is received and inspected, you will receive a confirmation email.  
              We will also notify you if refund was approved or disapproved.  If you are approved, we
                     will process your refund.
 
             Disapproved Refunds
               -any item(s) not in its original condition, damaged or missing parts for reasons not due to
                     error
               -any item(s) returned more than 15 days after delivery
 
             Sale Items
                 Only regular priced items may receive refund, unfortunately sale items are not
                     refundable.
 
             Exchanges
               We only replace items if they are defective or damaged.  If you need to exchange it for
                    the same item, send us an email: info@makenskrubs.com
 
             Shipping
                To return your product, you are responsible for the shipping costs.  Shipping costs are
                     nonrefundable.  If you receive a refund, return shipping costs are deducted from you
                    refund.
               Depending on where you live and the time it may take for your exchanged product to  
                   arrive may vary.

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